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Terms and Conditions

All bookings with our company accept the items listed within this page

Terms and Conditions for The Well Balanced Centre (TWBC)


Our commitment to you

This agreement was last updated November 2022.

Notification of Terms and Conditions

Our commitment to you

You will always be assessed by a qualified Physiotherapist who will then continue to treat you. 

Physiotherapists with TWBC are all registered with the Health and Care Professions Council and Chartered Society of Physiotherapists and will examine and treat you in line with the Chartered Society of Physiotherapy's code of practice. 

After the initial assessment, the Physiotherapist will explain their findings and propose treatment if appropriate, explaining what is involved, including any risks. You may decline any of the treatments proposed, without prejudice.

Your assessment and treatment will usually be on a one-to-one basis (unless otherwise agreed) and in the privacy of your own home setting.

Your appointment/s will be scheduled according to your needs and to the best of our ability.


Anyone can book an appointment. This should be done by contacting 07852 526916 or 


Fees for Assessment/Treatment

Fees for Assessment/Treatment

Initial Assessment  (1 hour) £85

Follow up sessions (45mins) £75

Services are available throughout Mid Sussex.  Mileage is charged at £0.45 per mile beyond a 10 mile radius from our base in Haywards Heath, West Sussex.


Letters & Reports

Requested reports and/or letters are charged in respect of the total time taken to prepare them. They are based on the standard therapy costs as shown above.

Telephone conversations over 15 minutes will be charged and are again based on the above standard therapy costs.


Cancellation Policy

 The Well Balanced Centre requires 24 hours-notice of any cancellation.

If you need to cancel / re-arrange any appointments, please give us 24hrs notice. The ways you can contact us to advise us of a cancellation are by telephone to 07852 526916 or by email to


We are aware that due to the nature of our service some individuals will have to cancel with short notice, however we must treat all clients the same and with less than 24-hours-notice we are unlikely to fill that appointment slot. Therefore, failure to provide 24 hours-notice of a cancellation for any reason will incur a cancellation charge which is the full cost of consultation charges for our home visits.

If there are a significant number of cancellations made on your account, we will contact you to discuss and agree a solution. 

Payment Terms

Payment for initial consultations and all other treatments are required within 7 days of invoice date.

Payment methods are shown on our invoice.

Insurance & Regulation

We confirm that TWBC holds the appropriate professional indemnity insurance in respect of your treatment. We confirm that our Physiotherapists are regulated by the Health and Care Professions Council and are members of the Chartered Society of Physiotherapists.


Please see our Privacy Policy available on our website.


Clients are required to consent to assessment and treatment. They are expected to respect the clinician during the treatment sessions. Aggressive and/or abusive behaviour will not be tolerated. Additional permission will be required for audio / video recording and for the circulation of reports to other relevant professionals.


The client is free to withdraw from therapy at any time without stating a reason provided that 24hrs notice is given for any booked appointments.

Termination of Therapy

TWBC reserves the right to terminate therapy at any time.

TWBC reserves the right to amend these terms and conditions from time to time.

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